Service Suspension

In some cases, it may be necessary for us to suspend a service within your account.

Why do you suspend services ?

The most common cause is due to non-payment of a bill. Sometimes this is accidental, but because you may have moved and not updated your details, we cannot contact you. This is why we have a suspension phase prior to a service being deleted. Before suspending any service due to non payment, we will perform the following as a MINIMUM:

• You will receive a minimum of 3 emails over a 14 day period to your primary and backup email addresses.
  
  
• UK residents will be contacted by telephone. We will use the phone number contained in our Control Panel.
  
  
• Finally UK residents will also receive a warning notice by post.

ALWAYS KEEP YOUR CONTACT DETAILS UP TO DATE IN OUR CONTROL PANEL.

What does suspension mean ?

Suspension does mean the following:

• Your website will be stopped.
  
  
• Technical Support cannot be given to any service which has been suspended.
  
  
• Your FTP username for the service will be suspended so that no further updates can be done to the website or domains within the service.
  
  
• An administration fee of £25+VAT is added to your current bill in order to cover our administration costs for late payment.
  
  
• Access to your email will NOT be effected so that we can remain in contact.

If after a certain period, payment has still not been supplied, then under our Terms and Conditions, the contract is terminated for the service and all files regarding the service are removed from our servers.