Billing Policy
The following conditions describe our billing policies with regard to our services.
Initial Purchases
Most services and products can be ordered online by selecting the products, placing them in your
basket and then visiting the checkout. All goods and services will be setup once full payment has
been received. If you would like to purchase goods and have them setup prior to providing payment,
please contact sales.
Renewals
Services which require renewal, such as web hosting plans and domain registration will become due
for renewal upon the anniversary of the signup date. The payment method for renewals is chosen when
you signup. Although this can be changed at any time from within our Control Panel, along with your
payment frequency.
Domain Renewals
You will receive an email reminder 1 month prior to expiry asking if you wish to renew your domain.
Payment for renewal must be provided by the renewal date in order to secure your domain. Your domain
will NOT be renewed automatically, you must confirm renewal.
Hosting Plan Renewals
All hosting plans must be paid prior to or on the renewal date. Failure to pay within 7 days of the
renewal date may lead to your site being suspended. A £25+VAT charge will also be made to un-suspend your
site. Failure to pay within a further 7 days will result in your website and services being removed
from our servers. Renewals are automatic until cancellation.
Customers paying by credit card will automatically have their card debited on the date of
renewal.
Customers paying by cheque must ensure the cheque is received by us no later than the renewal
date. Reminders are sent by billing prior to payment.
Withdrawal of some payment frequencies
Database Power reserves the right to withdraw some payment frequencies for customers whose credit
cards repeatedly fail at renewal time. If this occurrs customers will only be offered a renewal term
based on a restricted list of payment frequencies. Normally monthly and quarterly payment frequencies
will not be available.
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