Dedicated Hosting - Technical Support

All our servers come with some level of Technical Support. You can always log a ticket with our Technical Support team. Depending upon the services you have purchases and the nature of the problem, it may be included free of charge Within your Technical Support Level or a charge may be applied. Either way your Support Technician will advise you and and if a charge is required, you will be asked to purchase some Support Credits and utilise those.

The following table lists some common tasks and if it is included in each of the Technical Support Levels.


Task	Bronze	Silver	Gold

Chargeable rate - Office hours	£60	£50	£40

Chargeable rate - Out of office hours	£120	£100	£80

24/7 Urgent support (issues making the server non contactable)

Hardware Failure	Included	Included	Included

Server Reboots (Working hours)	Included Within 1 hr	Included Within 30 mins	Included Within 15 mins

Server Reboots (Out-of-hours)	Included Within 2 hr	Included Within 1 hr	Included Within 30 mins

Network Problems/Performance	Included	Included	Included

OS Reinstall	£150	£75	Included

Server Hacked	Charegeable*	Charegeable*	Charegeable*

Other emergency (e.g. IIS down)	Charegeable	Charegeable	Included

Other

Software Configuration	Charegeable	Charegeable	Charegeable

Security Patches	These are all offerred as individual managed services. Please click here for further details.

DNS Configuration

Creation of FTP, email or websites